Dispute Policy

Last updated: March 30, 2026

1. Purpose

Skizze provides a dispute resolution process to help clients and freelancers resolve disagreements fairly and efficiently. We aim to mediate conflicts while maintaining trust on both sides of the marketplace.

2. When to Open a Dispute

A dispute can be opened when:

The delivered work does not match the service description
The freelancer is unresponsive for more than 48 hours during an active order
The client refuses to confirm delivery without valid reason
There is a disagreement about the scope of work
Either party suspects fraudulent behavior

3. Resolution Steps

Step 1: Direct Communication

Use the order chat to discuss the issue directly with the other party. Most disagreements can be resolved through clear communication.

Step 2: Request Revision

If the delivery doesn't meet expectations, use the "Request Revision" feature. Provide specific, actionable feedback about what needs to change.

Step 3: Contact Support

If direct resolution fails, email disputes@skizze.com with your order ID and a detailed description. Our team will review both sides.

Step 4: Mediation

A Skizze mediator will review the order details, chat history, and deliverables. Both parties will be asked to provide evidence supporting their position.

Step 5: Resolution

The mediator will issue a decision within 5-7 business days. Possible outcomes include full refund, partial refund, order completion, or cancellation.

4. Evidence

When filing a dispute, helpful evidence includes:

Screenshots of the service listing and what was promised
The delivered files or work
Chat messages showing communication about requirements
Any external agreements made between the parties

5. Timeframes

Disputes must be filed within 14 days of delivery
Both parties have 48 hours to respond to a dispute
Mediation decisions are typically issued within 5-7 business days
Disputes cannot be opened after an order has been marked as completed for more than 14 days

6. Consequences

Repeated disputes, abuse of the dispute system, or fraudulent behavior may result in account warnings, temporary suspension, or permanent removal from the platform.

7. Contact

For dispute inquiries, contact disputes@skizze.com.