Refund Policy

1. Overview

Skizze is committed to ensuring a fair experience for both clients and freelancers. This Refund Policy outlines the circumstances under which refunds may be issued and the process for requesting one.

2. When Refunds Are Available

You may be eligible for a full or partial refund in the following cases:

• Order not started: If the freelancer has not accepted your order or has not begun work, you can cancel and receive a full refund.
• Order declined: If the freelancer declines your order, the payment is automatically refunded in full.
• Non-delivery: If the freelancer fails to deliver within the agreed timeframe and does not respond to messages, you may request a refund.
• Significantly not as described: If the delivered work is materially different from the service listing description, you may request a partial or full refund after review.

3. When Refunds Are Not Available

• After you have confirmed delivery and marked the order as completed
• For subjective dissatisfaction with the quality when the work matches the listing description
• If you provided unclear or incomplete requirements that led to a different outcome
• For services that have been fully delivered and used

4. How to Request a Refund

To request a refund:

1. Go to the order in question from your Dashboard
2. Use the "Request Revision" option first to attempt resolution with the freelancer
3. If resolution is not possible, contact our support team at support@skizze.com with your order ID and a description of the issue
4. Our team will review the request within 3-5 business days

5. Refund Processing

Approved refunds are processed through the original payment method (Stripe). Refunds typically appear in your account within 5-10 business days depending on your bank or card issuer.

6. Partial Refunds

In some cases, a partial refund may be issued if part of the work was delivered and is usable. The refund amount is determined based on the proportion of work completed and delivered.

7. Chargebacks

We encourage clients to contact us before initiating a chargeback with their bank. Chargebacks without prior communication may result in account suspension. We are committed to resolving disputes fairly through our internal process.

8. Contact

For refund inquiries, contact us at support@skizze.com with the subject line "Refund Request" and include your order ID.