The infrastructure behind every order
Trust & safety
Six pillars that keep Skizze fair, secure, and accountable — backed by infrastructure decisions you can verify yourself.
The six pillars
Every safety feature we ship traces back to one of these. If a decision compromises any of them, we don't ship it.
Secure Payments
All payments are processed through Stripe, a PCI-DSS Level 1 certified processor. We never store credit card details. Funds are held in escrow until delivery is confirmed.
Data Protection
TLS in transit, AES-256 at rest, and Supabase Row-Level Security so users only ever see what they are authorized to see. No exceptions, no shortcuts.
Verified Reviews
Every review is bound to a verified, completed order. No fake reviews, no review-for-review trades — only honest feedback from real transactions.
Dispute Resolution
A structured process where both parties present evidence — chat logs, deliverables, and order timeline — and a human moderator decides fairly.
Content Moderation
Continuous filtering for fraudulent listings, spam, off-platform contact attempts and restricted content. Human review for every report within 24 hours.
Zero Tolerance
Fraud, harassment, discrimination, and illegal activity are immediate suspensions — no second chances, no warnings.
The dispute flow
When something goes wrong
A defined, predictable process — not vibes-based mediation.
01
STEP 01
Either side opens a case
Through the order page or by replying to the order email. Skizze freezes the payout the moment a dispute is filed.
02
STEP 02
Evidence window
Both parties have 72 hours to upload chat logs, files, screenshots — anything that shows what was promised vs delivered.
03
STEP 03
Human review
A trust & safety moderator reads everything, references the order audit log, and contacts both parties if details are missing.
04
STEP 04
Resolution
Refund, partial refund, release, or rework. Decisions are explained in writing and become part of both users' permanent record.
Account security
Every choice below is made so that even if your password leaks somewhere else, your Skizze account stays yours.
- Password hashing with bcrypt at industry-standard cost (managed by Supabase Auth)
- Google OAuth + AAL2 MFA for users who enable two-factor authentication
- Password reset via signed, single-use email links that expire in 1 hour
- Session cookies are HttpOnly, Secure, SameSite=Lax with sensible expiry
- Rate limits on every authentication endpoint to slow credential stuffing
- Account suspension on suspicious sign-in patterns (new country, sudden spend)
Read our full Privacy Policy and Dispute Policy.
Something doesn't feel right?
Report it. We take every concern seriously, and reports are reviewed by a real person within 24 hours.