Help for Freelancers

When a client hires your service, their payment is captured immediately by Stripe and held by Skizze in escrow — not paid to you yet. The flow is:

1. Client pays — funds enter Skizze's held balance.
2. You deliver — order moves to Delivered.
3. Client confirms — order becomes Completed.
4. 7-day hold period — protects against late chargebacks.
5. Funds released — Stripe Connect transfers your earnings (price minus 10% platform fee) to your bank.

If a client doesn't respond within 14 days of delivery, the order is auto-confirmed in your favor. You always end up paid for delivered work, as long as you stay on-platform.

A chargeback happens when a client disputes a charge with their bank instead of using Skizze's revision or dispute flow. Banks side with the client by default, so prevention beats defense:

• Keep all communication on the order chat — every message has a timestamp and protects you in a dispute.
• Never accept off-platform contact (WhatsApp, email, Telegram). The chat filter blocks it for a reason: off-platform conversations remove your escrow protection and can't be used as evidence.
• Document scope changes in writing before delivering them. If the client asks for "just one more thing," reply confirming the change in the chat.
• Deliver files via the chat attachment, not by sending links. Attachments are stamped and stored.
• Match what you advertise. Misleading service descriptions are the #1 cause of chargebacks ruled in the client's favor.

When a client requests a revision, the order goes back to In Progress. The number of revisions allowed is set by you when you create the service (the Revisions included field).

• If the request is within scope and within the limit, do it — fast turnarounds reduce dispute risk.
• If the request is out of scope, reply in the chat explaining why and offer it as a paid add-on (a separate package or a future order).
• If the client has used all included revisions, Skizze blocks further requests automatically. They'll see the limit on the order page.

Pick a sensible revision count when creating the service: zero leaves no room to recover from misalignment, while unlimited invites scope creep.

A dispute means the client opened a chargeback through their bank — different from a Skizze refund request. The flow is:

1. Stripe notifies Skizze and we mark the order as Disputed.
2. Skizze contacts you on the email tied to your account asking for evidence: chat logs, deliverables, proof of completion.
3. Skizze submits the evidence package to Stripe. Stripe forwards it to the issuing bank.
4. The bank decides — usually within 30–60 days.

If the bank rules in the client's favor and you've already received the payout, the disputed amount is deducted from your future payouts as outlined in Section 11 of the Terms. Repeated chargebacks (3+ or rate above 1%) can lead to account suspension.

Payouts run through Stripe Connect Express. After the 7-day hold completes, the funds move from Skizze's held balance to your Stripe Connect account; from there they hit your bank on Stripe's payout schedule (typically 1–3 business days, depending on country).

• You can view your full payout history, switch bank accounts, and download tax documents in the Stripe Express dashboard — open it from Dashboard → Finances.
• Stripe handles currency conversion automatically when your bank account is in a non-USD currency. The conversion uses Stripe's mid-market rate.
• If your Stripe Connect account is disconnected or restricted (for example, missing tax info), payouts pause until you fix it. You'll get a notification asking what to update.